Respect for Human Rights
#Declaration of Human Rights Management
#Managing Human Rights Impacts of Contents
#Hiring People with Disabilities #Female Talent
#Human Rights Education #Grievance Channels
Considering the highly interactive nature of SOOP’s platform, our core operational principle is to prevent human rights infringements and create a safe digital environment.
Declaration of Human Rights Management
Based on our core values of freedom of expression, equality, and tolerance, SOOP is creating a media environment where everyone can freely participate and communicate. We have proclaimed our Human Rights Management Declaration to all employees, including headquarters and domestic and overseas affiliates, and encourage all stakeholders of SOOP who have a relationship with SOOP, including users, investors, shareholders, and partners, to participate in creating a culture that respects human rights. As a responsible company that respects human rights, SOOP supports international standards such as the UN Guiding Principles on Business and Human Rights (UNGPs), the ILO Core Conventions, and the OECD Guidelines for Multinational Enterprises, and constantly strives to incorporate them into our entire business operation.
Human Rights Mangement Statement
- We respect and support international human rights standards such as the United Nations Universal Declaration of Human Rights and the International Labor Organization’s (ILO) Declaration on Fundamental Principles and Rights at Work.
- We respect the dignity and value of all individuals and strive to uphold human rights in our management practices.
- We actively prevent any form of human rights abuse in advance and offer our best to help those in need.
- We do not discriminate against any stakeholders, including members, based on race, gender, religion, disability, age, region or any other status.
- We comply with all labor laws and regulations, ensuring freedom of association and the right to collective bargaining.
- We do not permit any form of forced labor or child labor.
- We create safe and healthy working conditions to promote industrial safety and health.
- We respect the human rights of all stakeholders, including customers, related organizations and local communities, and pursue mutual growth and development.
- We adhere to domestic and international environmental laws, striving to protect the environment and prevent pollution.
- We endeavor to promote the social expansion of human rights management.
Managing Human Rights Impacts of Contents
SOOP has established and carries out internal operating policies that comply with laws and international standards on the prevention of human rights violations, and strengthens social responsibility in the process of content distribution. We also stipulate responsibility clauses in our streamer contracts to create a safe platform environment through a multi-layered response system, which includes proactive monitoring and civil and criminal actions.
Key Human Rights Related Regulations in Our Operating Policy
-
Defamation
SOOP clearly regulates discrimination and hate speech against disabled or other persons, and based on region, religion, race, gender, etc. When such conducts occur on our platform, they are detected through various channels such as real-time monitoring, AI filtering and user reports. In case of violations, we apply multi-level sanctions such as forced exits, chat bans, content blocking, suspension of content and/or platform use after comprehensively reviewing the context, intent and repetitiveness of the conduct. In particular, we consider demeaning or hate speech based on physical or mental disabilities, gender or race a violation of human rights and respond strictly to such malicious expressions.
-
Harm to Minors
One of SOOP’s important responsibilities is to protect young people from content that hinders their emotional and social development, in accordance with laws such as the Youth Protection Act and the Child Welfare Act. In particular, profanity, sexually explicit clothing and expressions or improper remarks are specified as “harmful content for young people” in the Operating Policy, and we also strictly limit exposure of harmful items such as alcohol, tobacco, vapes and vitamin sticks, and promotion of age-restricted content.
-
Violation of Public Morals
SOOP defines "content that harms public morals" as the main regulated item in the Operating Policy. Excessive profanity, vulgar language, aggressive behavior, disrespect for life, sexually explicit staging and sexually suggestive language are all regulated and we take action upon detection of such content, including immediate warnings, forced exits and suspension of platform use.
-
Human Rights Compliance Clause Stipulated in Streamer Contracts
Starting from June 2023, we have included a human rights protection clause in contracts with streamers, explicitly prohibiting content that violates human rights, such as discrimination, hate speech, child exploitation and human trafficking, and specifying sanctions for violations, including contract termination
Diversity and Inclusion
| Hiring People with Disabilities |
SOOP strives to offer substantive opportunities for job seekers with disabilities. As of 2024, we have a total of six employees with disabilities working in various departments, and we are building an inclusive team culture where people with and without disabilities work together. Going forward, SOOP will continue to offer more employment opportunities for people with disabilities and nurture an environment where diverse talents can thrive. |
|---|---|
| Supporting Female Talent |
SOOP is fostering an environment where all employees can fulfill their potential, regardless of gender. As of 2024, our workforce includes 220 women, with 16 female managers, representing 16% of all 98 management positions. SOOP is strengthening institutional support for female managers to continue to grow and lead, and we want to continue to build on a healthy corporate culture that values a diverse spectrum of opinions. |
3-year growth trend in female headcount
3-year growth trend in female managers
*Female manager ratio for 2022 was corrected due to incorrect entry in the annual report for the previous year
Protecting Freedom of Expression and Human Rights
SOOP considers the balance between freedom of expression and the protection of human rights of others as an important issue in operating digital platforms. To this end, we have established a self-regulatory system and operate our services in compliance with relevant laws and regulations. In ambiguous cases, we establish standards in consultation with relevant authorities and constantly supplement our guidelines to meet the changing environment.
Human Rights Education for Employees
SOOP regularly provides human rights education, including legally required education, for all employees to ensure that a culture of human rights management is embedded in the organization. In addition to statutory education for disability awareness, sexual harassment prevention and prevention of workplace harassment, we have established and distributed internal guidelines to foster a culture of mutual respect and inclusion in the workplace.
Grievance Channels
SOOP receives and manages employee grievances through various channels such as “HR_ON”, email hotlines, and grievance counseling boxes, and adopts a systematic human rights protection process by taking action on critical issues through the HR Committee.
Grievance Handling Procedure
-
STEP 01
Receive reports through grievance channels
Via “HR_ON”, “Communication ON”, grievance counseling boxes, etc.
-
STEP 02
Receive and analyze grievances
The HR Team categorizes the scope of investigation by analyzing the facts and materiality of the grievance.
-
STEP 03
Investigation and fact-finding
Verify facts by conducting interviews or investigations.
-
STEP 04
Taking action
- Refer serious human rights violations or disciplinary matters to the HR Committee after separating the parties involved to ensure the anonymity of the complainant and prevent any potential adverse consequences.
- Identify and implement solutions for other general issues.
-
STEP 05
Report results and identify corrective actions
Communicate the outcome to the complainant and conduct follow-up and corrective actions to prevent recurrence












