IR

Risk Management

#Risk Management Governance and Process
#Risk Identification and Response #Business Risks
#Financial Risks #Social/Environmental Risks
#Emerging Risks #Tax Risk and Policy

As SOOP is exposed to various internal and external uncertainties due to the nature of platform operations and the content business, risk management is essential for sustainable growth. We systematically identify and respond to potential risks across the entire business scope to focus on enhancing corporate resilience and management stability.

Risk Management Governance

When an issue arises, the relevant departments identify and analyze risks depending on the nature of the issue and share them on a step-by-step basis through the internal reporting system. Major risks are reported to the management, including the CEO, and, if necessary, to the Board of Directors or its committees for review and response.

Risk Management Process

SOOP has a consistent process from risk identification to response, follow-up and risk prevention under a corporate-wide risk management system. Key risks are screened and evaluated according to their priority, and a virtuous cycle of on-site focused response and recovery measures, followed by monitoring and training to prevent recurrence, is used to strengthen business stability and sustainability.

  • STEP 01

    Identification and Assessment

    • Determine priorities by identifying and assessing risks
  • STEP 02

    Control and Response

    • Establish a site-centered crisis response plan that enables an immediate response
  • STEP 03

    Monitoring and Prevention

    • Prevention and response through case-based trainings using monitoring
  • STEP 04

    Action (Recovery) and Reporting

    • Take post-crisis recovery measures and report internally
Risk Identification and Response

SOOP has an integrated management system that proactively identifies various risks that could negatively impact business goals in advance and sets priorities based on a comprehensive assessment of their likelihood and impact. We are particularly focused on proactively responding to new risks emerging from advances in AI technology and global regulatory changes.

Business Risks
Business Risks
Risk Types Business Impact Management
Organization
Risk Response Status
Expansion of
new businesses
and increasing
competition
An increasingly competitive market and expansion into new business territory are changing the industrial structure and the competitive landscape. Management
Support Division/
CTO subdivisions
  • Diversify the revenue portfolio
  • Improve UI/UX and enhance R&D capabilities to lead the market
  • Ensure competitiveness of new initiatives via multiple channels, including open innovation, strategic alliances and M&A
  • Expand user-friendly policies/programs and vitalize communities
Information Security Common vulnerabilities of companies in our industry, due to being operated and managed based on IT systems, entails risks such as data manipulation and hacking. Negligence in managing internal information can lead to legal liabilities and a decline in competitiveness. Security Team/CISO
  • Build a digital management system with a dedicated program
  • Tighten control over database access
  • Train employees on information security and data management
  • Conduct privacy impact assessments and internal audits
  • Obtain and maintain Information Security Management System (ISMS) certification
  • Increase investment in information security and disclosure of information security matters
Content Harmful content can trigger reputation risks, regulatory/civil society sanctions or other negative impacts on the organization and the community. User Communication
Division/COO
subdivisions
  • Build a media response system
  • Monitor content with dedicated personnel and identify risks in real time via a user reporting system
  • Advance the company’s AI filtering technology
  • Run a dedicated team of partners and conduct training on partner sustainability
Financial Risks
Financial Risks
Risk Types Business Impact Management
Organization
Risk Response Status
Investment Poor decision-making on investments or changes in the business environment may cause financial losses if the investment results fall short of planned expectations. Management
Support Division
  • Improve investment efficiency and proactively address risks via an investment management system
  • Conduct corporate-level investment review for large-scale investments
  • Strengthen investment management by constantly monitoring the progress of ongoing projects
Finance Expanding our global operation and business areas exposes the company to the market risks, credit risks, liquidity risks, etc. Management
Support Division
  • Proactively identify and assess financial risks by collaboration between relevant divisions/teams
Social/Environmental Risks
Social/Environmental Risks
Risk Types Business Impact Management
Organization
Risk Response Status
Application and
interpretation of
laws
Failure to comply with relevant laws and regulations and the subsequent business interruption, fine imposition, etc. may result in financial losses and reputational damage. Management
Support Division
  • Comply with applicable laws, such as the Personal Information Protection Act and the Act on the Consumer Protection in Electronic Commerce
  • Establish guidelines and conduct self-regulation in line with the changing industrial landscape after consulting with competent government ministries on the interpretation of applicable laws, etc.
Human right Content/incidents that violate human rights may cause damage to public reputation and incur legal costs. Management
Support Division
  • Establish and continuously update the Human Rights Management Statement to respond to changing human rights issues, and create a culture of respect for human rights
  • Train employees and partners (streamers) on human rights and ethics to raise the sense of respect for human rights.
Climate change
and
environmental
risk
Tighter domestic and international climate/environmental regulations and increased interest from stakeholders, including investors, will increase costs related to energy transition, carbon emissions and environmental footprint reduction. Management
Support
Division/COO
subdivisions
  • Plan for the construction of an energy-saving server
  • Gradually expand information disclosures for environmental performance management
  • Run environmental campaigns and create more eco-friendly content on environmental volunteering activities, etc.
Emerging Risks
Emerging Risks
Risk Types Business Impact Management
Organization
Risk Response Status
Global compliance risks following entry into overseas markets Different regions have different laws and environments, and failure to recognize these risks distinctive to the target country in advance or unforeseen labor and workforce issues may result in greater complexity and costs of doing business. Management
Support
Division/COO
subdivisions
  • Create differentiated market expansion strategies and strengthen risk response capabilities by region by involving experts in overseas market entry and expansion
  • Regularly monitor key overseas entry issues by consulting with external experts/local partners as needed
  • Identify compliance issues in advance through constant monitoring of global market changes and policy trends
Increasing competition for technical talents in AI, metaverse, data security, etc. The global digital transformation trend involves a high demand for technical experts, which increases the need to attract and retain skilled workers in related fields. Management
Support
Division/COO
subdivisions
  • Strategic approach to attract top talents, including more hiring in technology fields, diversifying recruitment methods, managing talent pools and bolstering industry-academia collaboration
  • Efforts to improve the work environment, such as expanding flexible work arrangements and increasing support for employee training, to foster a corporate culture where employees can perform at their best and continuously grow.
Business Risks

We consider risks related to content as our core business risk and operate a prevention-centered management system, including AI filtering, user reporting system and partner education. At the same time, we also respond to company-wide risks such as information security and new business expansion to strengthen the foundation for stable platform operations and to create a sustainable content ecosystem.

  • Pre-Training

    SOOP provides beneficial information and important reminders to its streamers and provides education in friendly and approachable formats such as webtoons and videos to help prevent potential risks during broadcasts.

  • Reporting System

    SOOP minimizes risk by rewarding users who directly report content that violate laws or policies, or cause harm to others.

  • Monitoring

    SOOP has an internal 24-hour monitoring team to respond in real-time to harmful content in live broadcasts.

  • Follow-up Measures

    SOOP conducts post-evaluation of improper content, and imposes temporary or permanent suspensions and initiates legal action to raise awareness and prevent recurrence. We strive to do our best in this regard.

Key Monitoring Targets
  • Official Content
  • Content with High User Participation
  • Chats
  • Password-Set Content
  • Reported Content
  • Nicknames
  • Age-Restricted Content
  • Streamers with a History of Violations
  • VOD/Posts/Comments
  • Teen Streamer Content
  • Personal Channels & Bulletin Boards
  • Private Messages
Monitoring Method
  • 1. Identify content that violates the Operating Policy
    • 24/7 real-time, concurrent monitoring
    • Personnel assigned to each category
    • Confirm real-time reports and Customer Service Center reports
  • 2. Collectively determine whether the Operating Policy was violated
    • Verify if the Operating Policy was violated
    • Decide if real-time action is needed
    • Decide on the disciplinary action for the violation
  • 3. Notify violation and suspend content
    • Take action within 3 days of informing
    • Explain the detailed reason for suspension on the user’s login pop-up screen
    • Monthly monitoring and review of actions taken
Financial/Investment Risks

SOOP has a Board of Directors, an Audit Committee, its Internal Accounting Management Rules and other internal oversight mechanisms to identify and control financial risks through periodic internal audits and follow-up management. At the board level, we thoroughly verify the feasibility of large-scale investments by complying with regulations on delegation and approval for different investment sizes and persistently monitor changes in the market and business environments to identify potential risks at an early stage. We respond to financial and investment risks from a mid- to long-term perspective by assessing the feasibility of investments and continuously managing them in close collaboration with relevant departments. In addition, we have established the Internal Control Management Rules to ensure compliance with laws and regulations and to improve operational efficiency. In particular, in line with the trend of stressing the importance of internal accounting management systems, we are continuously improving related regulations and processes to enhance the reliability of our accounting information.

Social/Human Rights Risks

SOOP strictly complies with relevant laws and regulations such as the Personal Information Protection Act, the Information and Communications Network Act and the Electronic Commerce Act to manage social risks. To proactively respond to changes in the regulatory environment and ethical standards, we have adopted a self-regulation framework and maintain a continuous monitoring system. We have voluntarily set a cap on the amount of item purchases and set a separate purchase cap for minors to prevent excessive consumption on the platform.
As we expand our global business, we are actively responding to higher risks involving human rights. We regularly review and revise our Human Rights Statement and conduct ethics and human rights training for our partners and employees. We have also established and strictly adhere to a dedicated Operating Policy to minimize the risk of human rights violations on our platform and content.

Emerging Risks

SOOP defines "emerging risks" as uncertainties that could have an impact on our business following the growth of and changes in the industry. We have identified emerging risks related to our key businesses and built response strategies for such risks, and ensure that they are effectively carried out.

Tax Risk Response and Management Procedures

SOOP upholds “strict compliance with laws and regulations” as its core principle in managing tax risks and faithfully fulfills its tax obligations in all countries where it operates. The company refrains from engaging in tax avoidance through tax havens or artificial tax structures lacking commercial substance. Instead, it prioritizes the identification of local tax laws to proactively mitigate potential risks. In transactions with domestic and international related parties, SOOP establishes its pricing policies based on the arm’s length principle and conducts ongoing monitoring to prevent tax-related issues. Upon request from tax authorities, the company provides factual documentation in a sincere and transparent manner and fully complies with country-by-country reporting requirements, including the submission of transfer pricing documentation.

Tax Risk Management Process
  • Identify

    • Internal review of laws and regulations
    • Categorization of risk types
  • Negotiate

    • Identify the counterparty
    • Negotiate fair prices, etc.
  • Inquire

    • Inquire tax authorities in advance
    • Seek authoritative interpretation
  • Consult

    • Consult external experts
    • Delegate response activities
Tax Policy and Transparent Disclosure

SOOP aims to contribute to the development of society and the national economy by strictly complying with tax laws and related regulations and systematically managing tax risks. To this end, SOOP has established clear tax policy principles, strictly adhere to domestic and international tax standards, actively cooperates with tax policies of the relevant jurisdictions, while maintaining a transparent working relationship with tax authorities. Furthermore, to enhance transparency, we periodically disclose tax-related information to internal and external stakeholders through our business reports, and faithfully fulfill our reporting obligations following reviews by internal and external tax experts. The Board of Directors deliberates on the status of the company's corporate tax payment obligations through quarterly preliminary performance reports, under the supervision of the Audit Committee. We plan to further refine our tax management system as we continue to expand our global business.

Encouraging Streamers to Fulfill Tax Duties

Following the sophistication of online technologies, expansion of network infrastructure and continuous growth of mobile and internet users, we are experiencing more diversified and advanced over-the-top (OTT) service platforms. One-person media creators are generating revenue not only from advertisements, sponsorships and lectures based on video platforms, but also in new areas such as NFTs and the metaverses. The National Tax Service is managing these new digital economic activities with greater segmentation, and is also strengthening the taxation system for digital assets. To support the sustainable growth of streamers, SOOP provides detailed guidance on fulfilling tax obligations in time for the annual comprehensive income tax return in May. We provide information on filing procedures, methods and precautions to help streamers readily fulfill their tax obligations.

* Select industry code '940306' (one-person media content creator).
** Business income is irrelevant to having a business license.
*** Disadvantages such as additional taxes for non-declaration of income.
4 Principles of Tax Management
  • 01

    Comply with Taxation Laws and Regulations

  • 02

    Adhere to Standard Pricing Practices with Partners (Streamers, etc.)

  • 03

    Review and Respond to Tax Risks in Advance

  • 04

    Disclose Tax Data Transparently

List

Content List

  • Our Impact

    Environmental Management

    #Environmental Management Policy#Greenhouse Gas (GHG) Emissions#Energy Saving Activities#Eco-Friendly Purchasing #Environmental Activities
    more
  • Our Impact

    Responsible Content Creation

    #Digital Sex Crimes #Management of Media Content Operation Policy#Youth Protection Policy#Monitoring#AI Filtering#Healthy Content Environment#Life-Saving Relief#Copyroght Infringement
    more
  • Our Impact

    Data Securit and Privacy

    #Data Security and Privacy#Information Security Process#Response Manual#ITGC#Information Security Disclosure#Personal Information Processing#Security Controls Syestem#ISMS Certification
    more
  • Our Impact

    Mutual Growth with Partners

    #Content Support#Helping Streamers' Growth #Streamer Partnership#Mind Therapy "Maum Todak" #GGGL
    more
  • Our Impact

    Managing User Satisfaciton

    #User Communication Channels#User Satisfacion Management#User Communication
    more
  • Our Impact

    Corporate Culture

    #Human Resources Policies#Welfare System#Insight Survey#Corporate Communication Culture#Family-Friendly Enterprise Certification#Maternity Leave#Workstation
    more
  • Our Impact

    Respect for Human Rights

    #Declaration of Human Rights Management#Managing Human Rights Impacts of Contents#Hiring People with Disabilities#Female Talent#Human Rights Education#Gievance Channels
    more
  • Our Impact

    Human Resource Managemnt

    #Ideal Talent#Fair Hiring#Employee Evaluation#Nurturing Talent
    more
  • Our Impact

    Health and Safety

    #Health and Safety Policy #Management System#Risk Assessments#Employee Wellness
    more
  • Our Impact

    Local Community Contributions

    #Participatory Donation Culture#Supporting Culture and Arts#Creating Local Community-Linked Values
    more
  • Our Impact

    Governance

    #Board Composition#Outside Director Independence#Board of Directors Diversity#ESG Committee#Audit Committee#IR Activities#Shareholder Return Policy
    more
  • Our Impact

    Ethical Management

    #Ethical Management System#Code of Ethics#Whistleblower Program#Ethics Education
    more
  • Our Impact

    Risk Management

    #Risk Management Governance and Process#Risk Identification and Response#Business Risks#Financial Risks#Social/Environmental Risks#Emerging Risks#Tax Risk and Policy
    more
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